Please take a moment to read the following terms and conditions carefully. By making a booking, you agree to the terms of service described below. These terms are in place to ensure clarity, safety, and smooth service delivery for all clients.
All transportation services must be booked in advance. A valid credit card is required to secure your reservation. Whether booking online or by phone, all reservations are subject to confirmation and approval.
The cost of service depends on the type of vehicle you choose, the type of service (whether it’s hourly or point-to-point), distance traveled, and duration. Extra charges may apply for waiting time, additional stops, tolls, airport parking fees, and other incidental costs. Gratuity is not automatically included unless otherwise mentioned. Rates are subject to change without prior notice.
For airport pickups, we offer a 30-minute grace period after the flight’s arrival for domestic flights and 60 minutes for international flights. After the grace period, waiting time charges will apply in 15-minute increments, based on the hourly rate of the vehicle booked. For non-airport pickups, a grace period of 15 minutes is offered. After that, waiting charges will apply.
If you are unable to locate your chauffeur at the designated pickup point, it is your responsibility to contact us immediately. If we do not hear from you and the driver is unable to locate you, the trip will be considered a no-show and charged in full.
For sedans and SUVs, we require a minimum of 12 hours’ notice to cancel a reservation without charge. For vans or larger vehicles, we require a minimum of 72 hours’ notice. If you cancel after the required time frame, the full fare will be charged. Please note that special events, holidays, or large group bookings may require additional cancellation notice.
Any changes to a reservation should be made as early as possible. We will do our best to accommodate last-minute changes, but they are subject to vehicle availability and may result in additional charges.
We are not responsible for delays caused by traffic, weather conditions, road closures, mechanical failures, or other events beyond our control. We are also not liable for any personal belongings left behind in the vehicle. Please check your belongings before exiting the vehicle.
We expect all passengers to behave respectfully and responsibly during the ride. Any passenger who causes damage to the vehicle will be charged for repair or cleaning. Smoking, vaping, or consuming illegal substances is strictly prohibited inside all vehicles.
If a vehicle requires deep cleaning due to spills, stains, or other messes caused by a passenger, a minimum cleaning fee of $250 will apply. If a vehicle is damaged, the cost of repairs will be charged to the client in full.
All chauffeurs are properly trained, licensed, and insured. Vehicles are routinely maintained to ensure they meet safety standards. For your safety, we require all passengers to wear seat belts while the vehicle is in motion.
